Who Is Behind the Riverqastro Concierge Model?

How Riverqastro Serves Clients — and Where the Limits Are

Every client engagement begins with a written brief — a structured document that records the client's requirements, timeline, budget ceiling, and intended use of the property. The brief becomes the reference point for every advisory conversation thereafter, preventing the drift that occurs when verbal instructions are interpreted differently by different parties. Advisors are expected to contact clients with a substantive update at a minimum of once per week during an active search or transaction. Riverqastro does not handle property management contracts for more than twelve units under single ownership; clients requiring large-scale block management are directed to specialist firms that carry the appropriate infrastructure. The firm also does not provide conveyancing services directly — a qualified advocate is always engaged for the legal transfer — and it does not offer mortgage brokerage. Market valuations reflect conditions at the date of assessment; property markets in Kenya are subject to macro-economic, regulatory, and infrastructure variables that no advisor can control or predict with certainty. Clients are advised in writing of these limitations at the outset of every engagement, so that expectations are calibrated accurately from day one.